Fulfillment & Shipping Policy

1. Service Fulfillment

• Online Consultations & Services: After purchasing a service, you will receive an email confirming your order and scheduled appointment. Our team will reach out to you within  48 hours to confirm details and arrange a consultation.

• Project Initiation: For online consultations, project planning, or remote design services, our team will begin working on your project within 3-5 business days of confirmation. Timelines for services such as design plans, material sourcing, or virtual consultations will be clearly outlined during your consultation.

• In-Home Services: If your purchase involves an in-person service (e.g., on-site consultations, project management, or installation), our scheduling team will contact you to arrange a mutually convenient date and time.

 

2. Shipping of Materials and Products

For any materials, products, or equipment ordered through our website as part of your remodeling project, the following applies:

• Processing Time: Once your order is received, it will be processed within 1-3 business days. You will receive an email with tracking information once the materials are shipped.

• Shipping Time: Delivery times will vary depending on the location of the delivery and the availability of the materials. Standard delivery times range from 3-7 business days. Expedited shipping options may be available upon request for an additional charge.

• Shipping Carrier: We partner with reliable shipping carriers to ensure the safe and timely delivery of your materials. You will receive tracking information as soon as the order has been dispatched.

• Shipping Fees: Shipping costs are calculated at checkout based on the weight, size, and destination of the materials. If you qualify for free shipping, this will be indicated during the checkout process.

 

3. Delivery and Receiving Materials

• Delivery Requirements: All deliveries are made to the address provided during the purchase process. Please ensure that someone is available to receive the materials at the time of delivery. If you are not available, the carrier may leave the shipment at a safe location, or you may need to reschedule the delivery.

• Damaged or Missing Items: In the unlikely event that any materials are damaged or missing, please contact us immediately via email at services@home-ade.com. We will work with you to resolve the issue promptly, including offering replacements or refunds.

 

4. Returns and Cancellations

• Service Cancellations: If you need to cancel or reschedule a service, please contact us at least 12 hours prior to your scheduled appointment to avoid any cancellation fees. Cancellations made within 12 hours may incur a $250 cancellation fee.

• Product Returns: If you are dissatisfied with the materials or products purchased, returns are accepted within 30 days of receipt. All returned items must be unused, unopened, and in their original packaging. Shipping fees for returns are the responsibility of the customer, unless the item was damaged during delivery.

 

5. Customer Support

If you have any questions or concerns regarding the fulfillment or shipping of your services or materials, please contact our customer support team at 317-734-9626 or email us at services@home-ade.com. Our team is available Monday through Friday, from 9 AM to 3 PM EST, to assist you.

 

We appreciate your business and are committed to delivering top-quality services. Thank you for choosing Home-Ade!